Terms of Service

Effective date: September 15, 2026

By creating an account or using the Lovely platform ("the Service"), you agree to these terms. If you don't agree, don't use the Service.

1. What Lovely provides

Lovely connects to your Facebook Messenger page and/or WhatsApp number and automatically replies to customer messages using an AI model and the knowledge base you provide. The bot is a support assistant — it is not a human employee and can make mistakes.

2. Your account

• You must provide a valid email and keep your password secure.
• You are responsible for all activity under your account, including the credentials you paste into integrations.
• One account may operate multiple workspaces (businesses) per your plan.

3. Acceptable use

You agree NOT to use the Service to:

• send spam, harassment, or misleading messages;
• impersonate a real person in a way that deceives customers about important facts;
• process illegal content, or violate Meta's Platform Terms / WhatsApp Business Policy (they can suspend your connected channels — that's between you and Meta);
• attempt to access other customers' data, reverse-engineer the platform, or resell access without a written agreement.

4. Your content & responsibilities

• You own the knowledge base content and customer conversations you configure. You grant us the limited right to process them to operate the Service.
• You are responsible for the accuracy of what the bot says. The bot answers only from your knowledge base — keep it accurate and updated.
• You must comply with Meta's App Review requirements (privacy policy, data deletion handling) for your own Messenger/WhatsApp connections.

5. Plans, billing & fair use

• Plans and message limits are shown on the pricing section. Limits reset monthly from your subscription start date.
• Payments: card via Lemon Squeezy, or bKash/Nagad (manual verification, usually within a few hours).
• Refunds: if you're unhappy within the first 7 days of a paid period, contact hello@skodedigital.tech — we refund reasonably-claimed first payments. Later periods are generally non-refundable, but unused time isn't charged at renewal.
• Downgrades/cancellations take effect at the end of the paid period; your bot stops replying when the plan expires unless renewed.

6. Service availability

We aim for high availability but don't guarantee uninterrupted service. Free/trial and lower tiers share infrastructure and may be slower. We may suspend accounts for non-payment or terms violations — with notice where possible.

7. AI disclaimer

Replies are AI-generated from your knowledge base. Lovely does not guarantee answers are complete or correct in every case. You are responsible for reviewing bot behavior, especially for regulated topics (medical, legal, financial advice).

8. Data & deletion

We handle your data as described in our Privacy Policy. You may delete your knowledge base anytime and request full account deletion (completed within 30 days).

9. Limitation of liability

To the maximum extent allowed by law, Lovely's total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We're not liable for indirect damages (lost profits, lost data caused by third parties like Meta or AI providers).

10. Termination

You can stop using the Service and request deletion anytime. We may suspend or terminate accounts that violate these terms, with notice where practical.

11. Changes & contact

We may update these terms; material changes are notified by email or dashboard notice. Continued use means acceptance. Questions: hello@skodedigital.tech.