Blog

Practical guides on customer support automation for Bangladeshi businesses — no jargon, real numbers.

Customer experience · 5 min read

Why your Facebook page loses customers at night (and how to stop it without hiring)

Most buying questions arrive after 9pm. Here's the math of missed replies — and three fixes, from cheapest to most effective.

September 2026 Channels · 4 min read

Messenger vs WhatsApp for customer support in Bangladesh — which should your business pick?

Where your customers already are, response-time expectations on each channel, and how running both with one AI assistant compares.

September 2026 Trust · 4 min read

"The bot told a customer the wrong price!" — how we stop AI from making things up

Why generic chatbots hallucinate, and the knowledge-base-first design that keeps Lovely's answers grounded in your real prices and policies.