The complete setup guide

From "I have nothing" to "my customers are talking to my bot" — every click explained. Total time: about 15–20 minutes.

STEP 0What you need before starting

Collect these 3 things. If you don't have them yet, the guide shows you how to get each one as we go.

CHECKLIST
1. A Facebook Page for your business (you have this — it's where customers message you)
2. A Groq account — free, this is the AI brain (console.groq.com)
3. Your business information written down: what you sell, prices, delivery info, return policy (any text file / notebook is fine)

STEP 1Create your Lovely account (2 minutes)

  1. Open the dashboard: app.lovely.skodedigital.tech
  2. Click Create account
  3. Fill in: your name, your business name (this becomes your workspace), email and a password of 8+ characters
  4. Click Create account — you land on your dashboard with a 14-day free trial (300 messages, no card needed)

STEP 2Teach the bot your business (5 minutes)

This is the most important step — the bot answers ONLY from what you write here.

  1. In the dashboard open Knowledge
  2. Add facts one by one in the "Add knowledge" box, for example:
    EXAMPLES OF GOOD ENTRIES
    "Free delivery inside Dhaka on orders above ৳1,000. Outside Dhaka delivery is ৳120, takes 3–5 days."
    "We are open Saturday to Thursday, 9am to 8pm. Friday closed."
    "iPhone 15 Pro Max price is 145,000 taka. We have black and blue in stock."
    "Return policy: 7 days with original packaging and receipt."
    "We accept bKash, Nagad, cash on delivery and card."
  3. For many facts at once: paste them into Bulk add — separate each fact with an empty line, then click Bulk ingest
  4. Test it: in the "Test what the bot knows" box ask a customer question like delivery charge koto? — the matching facts show up
💡 Add more anytime — prices changed? Add one line, every future customer gets the new answer instantly.

STEP 3Set the bot's personality (1 minute)

  1. Open Settings → Bot persona
  2. Bot name — the name it introduces itself with (e.g. "Nusrat")
  3. Business name — your business
  4. Reply rules — extra rules, e.g. "Always mention we have COD. Keep replies very short. For complaints, say sorry first then give our hotline."

STEP 4Add your AI key (2 minutes)

The bot's "brain" needs an API key. Groq gives one free.

WHERE TO GET IT — GROQ (FREE)
1. Go to console.groq.com → sign up / log in
2. Left menu → API Keys → Create API Key
3. Name it "Lovely", click create → copy the key immediately (starts with gsk_) — it's shown only once
4. Paste it in Lovely Settings → AI API → API key

Settings you can also adjust here: Model (default is fine), Temperature (0.7 default — lower = more serious, higher = more creative), Max reply tokens (reply length).

STEP 5Connect Facebook Messenger (8 minutes)

  1. Go to developers.facebook.com → My Apps → Create App → type Business → create
  2. On the app dashboard find Messenger → click Set up
  3. Connect your Facebook Page (you must be admin of the page) and generate a Page Access Token → copy it
  4. In Lovely → Settings → Messenger bot:
    PASTE THESE 3 VALUES
    Page access token → the long EAA… token from step 3
    Verification token → invent any random text, e.g. lovely-verify-2024-myshop (you'll type the same text on Facebook's side)
    App secret → your Facebook app's App ID → Settings → Basic → App Secret (show, enter password)
  5. Save. Lovely shows your personal Webhook URL — copy it
  6. Back on Facebook: Messenger → Settings → Webhooks → Configure webhooks →
    • Callback URL: paste Lovely's webhook URL
    • Verify token: the same random text from step 4
    • Subscribe to fields: tick messages and messaging_postbacks
  7. Click Verify and save — Facebook calls Lovely and it connects ✅
  8. Still in Facebook webhooks page: Subscribe to your page
💡 Test before going live: open your bot in the dashboard Playground and chat like a customer would. No Facebook needed for this.

STEP 6Connect WhatsApp — pick your path

AMeta Cloud API (official, free — needs a WhatsApp Business account)

  1. Go to business.facebook.com → create/confirm your WhatsApp Business Account
  2. In your Meta app (same one as Messenger) add the WhatsApp product → API Setup
  3. Copy the temporary access token, your Phone Number ID (shown on that page), and create a webhook Verify token (any random text)
  4. Lovely → Settings → WhatsApp bot → provider Meta Cloud API → paste all three → Save
  5. Copy Lovely's WhatsApp webhook URL → in Meta App Settings → Webhooks → paste it + the verify token → subscribe to the messages field

BTwilio (works without a Meta business account — good for testing)

  1. Create a free account at twilio.com → Console → activate the WhatsApp Sandbox (Messaging → Try it out)
  2. Copy your Account SID and Auth Token from the console home
  3. Lovely → Settings → WhatsApp bot → provider Twilio → paste SID, Auth token and your sandbox number (looks like whatsapp:+1415xxxxxxx) → Save
  4. In Twilio Sandbox settings, set "When a message comes in" to Lovely's Twilio webhook URL (method POST)
⚠️ Twilio sandbox is for testing — real customers must first join your sandbox by sending the join code. For production with real customers, use Meta Cloud API.

STEP 7Go live 🎉

  1. Send a message to your page (or WhatsApp number) from another account
  2. The bot types… then replies with the correct answer from your knowledge base
  3. Watch conversations and usage grow in your dashboard

Whenever your info changes (new price, new product), just add one line to Knowledge — the bot knows it from the next message.

STEP 8Billing & plans

Your 14-day trial includes 300 messages. When you're ready: Billing → choose a plan → pay by card (Lemon Squeezy checkout) or bKash/Nagad (send to the number shown, submit the TrxID, we activate within a few hours).

Start your free trial now →