Everything business owners ask before starting. Still unsure? Email hello@skodedigital.tech.
Lovely is an AI assistant that answers your customers on Facebook Messenger and WhatsApp automatically — trained on your own business info, replying in Bengali or English within seconds, 24/7.
No. Everything is set from a web dashboard — you paste your business info and copy-paste a few keys from Facebook or WhatsApp. Our step-by-step guide shows every click.
Most people go live in 10–20 minutes: create an account (2 min), paste your business info (5 min), connect Messenger or WhatsApp (5–10 min with the guide).
Yes — it detects each customer's language and replies naturally in Bangla or English, even mixed "Banglish" messages. Bengali replies use the respectful "আপনি" form.
You add your facts to the Knowledge Base: products, prices, delivery zones, timings, return policy — plain text, no special format. The bot answers only from what you added, so it never invents prices.
It never makes things up. It politely says it will check and directs the customer to your fallback contact (your phone number or page) — you choose what it says.
Meta Cloud API — official and free, but needs a WhatsApp Business account registered with Meta. Twilio — works without one, has a free test sandbox. You can switch anytime in Settings → WhatsApp bot.
Yes — paste your own API key in Settings → AI API and the bot uses it (recommended: you control cost and quality). If you don't have one, Lovely's platform key is used within your plan.
The bot politely tells customers the assistant reached its monthly limit and collects their question for your team. Upgrade anytime from Billing — limits reset every month.
14-day free trial (300 messages, no card needed). Then Starter ৳999 (2,000 messages), Growth ৳2,499 (10,000) or Pro ৳5,999 (50,000) per month. Pay with any card via Lemon Squeezy, or with bKash/Nagad from Bangladesh.
Every customer's knowledge base is strictly isolated at the database level — no other customer can ever read yours. Your tokens and API keys are stored AES-256 encrypted. Read our privacy policy.
Yes — create additional workspaces (businesses) from your account. Each has its own knowledge base, bot persona, channels and usage counter.
Yes — Settings → Bot persona. Set its name, your business name and extra rules ("always mention our COD option", "keep replies very short"…). Changes apply to the next message instantly.
On the Billing page: bKash or Nagad — send the amount to the number shown, then submit your transaction ID. Your plan activates right after we verify (usually within a few hours). Or pay instantly with any card via Lemon Squeezy.
Delete your knowledge base any time from the dashboard, or request full account deletion at data deletion. We remove your business data within 30 days as described in our privacy policy.