It's 10:47pm. A customer named Rahim sees your Facebook ad for a ৳4,500 microwave oven. He messages your page: " Microwave ta ki available? Delivery Kushtia te koto?"
No one replies. At 10am tomorrow, your staff sees it — but by then Rahim has already bought one from the other page that replied in 40 seconds.
Say your page gets 40 product questions a day. If half arrive at night and even a quarter of those buy elsewhere when unanswered — that's 5 lost orders every day. At an average ৳1,500 order value, you're losing ৳2.2 lakh+ per month to silence.
Fix 1 — "Reply fast when we can" (free, doesn't work): You pin posts saying "reply within 24 hours." Customers don't wait 8 hours anymore. This changes nothing.
Fix 2 — Hire a night-shift person (works, expensive): A night-shift responder costs ৳12,000–20,000/month — before overtime and management. Real businesses do this only past a certain revenue point.
Fix 3 — An AI assistant that answers instantly, in Bangla or English, 24/7 (works, ৳999): This is what Lovely does. It's trained on your prices, delivery zones and policies, so it answers exactly like your best staff member would — with typing indicators and natural pauses — at any hour, on Messenger and WhatsApp.
They don't trust bad bots — the kind that loops "Please press 1 for English" or invents prices. The fix isn't more human hours; it's a bot that only answers from your real business facts and hands off to your hotline when it's unsure. That's the difference between a toy chatbot and a trained assistant.
One of our early customers, a Dhaka clothing page, measured a month before and after: night-time questions answered went from 12% to 100%, and their night-time order count — previously near zero — became roughly a third of daily orders. Same ads. Same products. The only change: the inbox stopped being silent.